At zd55, protecting the personal information of our Pakistani players is something we take seriously — not just because the law requires it, but because trust is the foundation of everything we do. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored, and the rights you hold over your own information.
Six principles that guide how zd55 handles your personal data every single day.
We only collect personal data that is genu inely necessary to operate the zd55 platform, process your transactions, and keep your account secure. Nothing more.
All data is encrypted in transit via TLS and at rest using industry-standard AES-256 encryption. Your information is stored on hardened servers with restricted access.
You have the right to access, correct, and request deletion of your personal data at any time. zd55 will honour all valid data requests within the timeframes stated in this policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever. Your data is yours — we are simply its custodian.
This policy plainly documents every category of data we collect and the lawful basis for each processing activity. No hidden clauses, no buried conditions.
We retain your data only as long as legally required or operationally necessary. Once the retention period expires, data is securely deleted or anonymised.
This Privacy Policy ("Policy") sets out the basis on which zd55 ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("User", "you", "your") who access or use the zd55 platform at zd55.org, including all associated services, games, payment systems, customer support channels, and promotional activities.
zd55 is Pakistan's premier online casino and sports betting platform, proudly serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond since 2017. We understand the importance of privacy to our players and are firmly committed to handling your personal information responsibly, transparently, and securely.
This Policy applies to all personal data collected through: the zd55 website; the zd55 mobile web interface; interactions with our customer support team; and participation in promotions, surveys, or other platform features. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies.
zd55 acts as the data controller in respect of personal data collected from users of the zd55 platform. As data controller, zd55 determines the purposes and means of processing your personal information and bears primary responsibility for ensuring that such processing complies with applicable data protection standards.
For all data-related queries, access requests, or complaints, you may contact our dedicated data protection team at:
zd55 collects personal data from you in three primary ways: data you provide directly, data we collect automatically through your use of the platform, and data obtained from trusted third-party sources where necessary for verification purposes.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, DOB, CNIC, address | Provided by you |
| Contact Data | Email, mobile number | Provided by you |
| Financial Data | Bank account, JazzCash no., transaction history | You & payment processors |
| Technical Data | IP address, device ID, browser | Automatically collected |
| Usage Data | Bets placed, games played, session time | Automatically collected |
| Verification Data | KYC document images, identity confirmation | You & third-party providers |
zd55 processes your personal data for specific, documented purposes only. We do not use your data for any purpose incompatible with those stated below without first obtaining your explicit consent.
Every processing activity carried out by zd55 is grounded in one of the following recognised lawful bases:
zd55 does not sell, rent, or trade your personal data. We share your data only in the following strictly defined circumstances:
We engage trusted third-party service providers who process data on our behalf under written data processing agreements. These include: payment processors (JazzCash, EasyPaisa, banking partners), identity verification providers, cloud infrastructure providers, fraud detection services, and customer support platform providers. All processors are contractually bound to handle your data solely for the purposes instructed by zd55 and to maintain adequate security standards.
zd55 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful government request. We will notify you of any such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of zd55's business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the acquiring entity will be bound by the terms of this Privacy Policy.
zd55 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal & regulatory compliance |
| Transaction Records | 7 years from transaction date | Anti-money laundering obligations |
| KYC Documents | 5 years after account closure | Regulatory requirement |
| Support Communications | 3 years from last interaction | Dispute resolution |
| Cookie & Usage Data | 13 months from collection | Platform analytics |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
zd55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
The zd55 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather aggregated analytics data that helps us improve the player experience.
You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the zd55 platform. Strictly necessary and security cookies cannot be disabled without disrupting core platform operations. Note that clearing your browser cookies does not delete any data held in your zd55 account.
As a registered zd55 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.
Please note that some rights are subject to legal limitations. For example, data retained for mandatory anti-money laundering compliance cannot be erased during the legally required retention period. We will always explain the reason if a rights request cannot be fulfilled in full.
The zd55 platform is strictly an adults-only service (21+). We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Age verification is a mandatory step during the registration process, and additional KYC documents confirming age may be requested at any time.
If zd55 becomes aware that personal data belonging to a minor has been collected, that data will be deleted immediately and the associated account permanently closed. Any winnings or balances associated with underage accounts will be forfeited.
In the course of operating the zd55 platform and providing its services to players across Pakistan — including Karachi, Lahore, Islamabad, and Faisalabad — your personal data may be transferred to and processed in jurisdictions outside Pakistan. Such transfers occur where our cloud infrastructure providers, KYC verification partners, or payment processing services operate data centres in other countries.
Where personal data is transferred internationally, zd55 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include contractual data processing agreements incorporating standard protective clauses, and the selection of processors operating under internationally recognised data protection frameworks.
zd55 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable laws, or regulatory requirements. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
Your continued use of the zd55 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way zd55 handles your personal data, please reach out to our team through any of the following channels:
Our support team is fully conversant with Pakistani player needs and communicates clearly in English. For urgent data security concerns such as suspected unauthorised access to your account, please use the live chat option for the fastest possible response.
Your privacy is fully protected every time you play. Join over 500,000 Pakistani players who trust zd55 for cricket betting, live casino, and slots — with instant JazzCash and EasyPaisa transactions. 21+ only. Please gamble responsibly.